Mills CNC strengthen their after-sales service operations with new appointment

Mills CNC, the exclusive distributor of Doosan machine tools in the UK and Ireland, has appointed Mr Heath Redman as its new Operations Manager.

Mr Heath, aged 50 and with over 30 years’ manufacturing and machine tool management experience gained in the UK and overseas, took up the pivotal position at Mills at the start of April 2017.

Mills CNC has an extensive after-sales service operation covering everything from machine tool PDI (Pre-Delivery Inspection), delivery, installation and commissioning, and customer training – through to machine tool servicing, service and parts provision.

The Operations Manager position is critical in directing and focusing the company’s considerable after-sales service resources to achieve a seamless transition between the many services provided as well as ensuring that they deliver (individually and collectively) real business benefits to customers.

Says Kevin Gilbert, Mills CNC’s Managing Director:

“Mills has a reputation in the market for its best-in-class customer services and after-sales support. Our large, loyal and growing customer base expect the after-sales services we provide to be at least equal, in terms of quality, innovation, comprehensiveness and cost-competitiveness, to the Doosan machine tools we sell.

“By investing in and improving our customer-focused services, and by making key strategic appointments (such as the appointment of Heath) to the Mills Team, we continue to deliver the best service support in the Industry.”

Mr Redman’s previous experience makes him ideally suited to the position.

He has previously run his own manufacturing and machine tool companies in South Africa, and has extensive knowledge and experience in the machine tool sector…both home and abroad.

Says Heath Redman:

“Mills’ reputation with customers (and in the market generally) for the integrity, accessibility and comprehensiveness of its after-sales service and support is second to none, and I am looking forward to being part of the team and to making a positive contribution that will help strengthen Mills’ service offering still further.”

“I both recognise and share Mills’ passion for, and commitment to, customer care.”